Question 1

How do I get my tickets?

Accepted Answer

Tickets are sold online through TIX. The link is posted on this website. The physical ticket will be available for pickup at the Will-Call table 1 hour prior to the event.

Question 2

Can I get a refund or exchange my ticket?

Accepted Answer

No refunds will be allowed. We will work with you if you need to exchange your ticket for a different performance.

Question 3

Is there ADA seating available?

Accepted Answer

Yes. We have seats on hold specifically for those who have wheelchairs, walkers, or cannot walk up the stairs. Contact us via email for access to these seats.
Please note: the back row of the theatre is not accessible.

Question 4

I don't need a ADA designated seat, but I can't climb a lot of stairs.

Accepted Answer

The main entrance into the theatre is up a flight of stairs. Then once you enter the theatre, there are stairs down to your row of seats.
For those who have difficulty walking up and down a lot of steps, we recommend you purchase seats in the middle rows either above or below the main cross aisle (rows H, I, J, K, L, M).  There are ground level doors on the side of the auditorium that can be opened for you to enter

Question 5

When should I arrive at the theatre?

Accepted Answer

We recommend arriving at least 30 minutes prior to the performance. Doors to the theatre will open at that time.

Question 6

How long is the performance?

Accepted Answer

Our full length ballet consists of 2 Acts, each being 45 minutes in length.
There is a 15-20 minute intermission.  Allow about 2 hours.

Nutcracker Ballet

Frequently asked questions

How do I get my tickets?

Can I get a refund or exchange my ticket?

Is there ADA seating available?

I don't need a ADA designated seat, but I can't climb a lot of stairs.

When should I arrive at the theatre?

How long is the performance?

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